Customer Service

customer service

Due to the current situation related to the coronavirus, we have enhanced our security measures for our customer service staff, as the health of our customers as well as our employees is a priority. As a result, we are currently limited available by phone and via our online chat, we want to ask you to contact us via our website or via email. Please be aware that our response time to emails can also be longer than normal.

We sincerely apologise for the inconvenience.

chat with us

For a quick answer to your question please click ‘live chat’ in the bottom right corner. We are here to help Monday-Saturday, 9:00am – 6:30pm. Sunday: CLOSED. Here we can help with: Refund or Exchange, Where is my order?, General Enquiries.

visit us

Our sales office is open Monday -Saturday: 9:00am - 6:30pm. Sunday: CLOSED. We can be found at:- 26th Street, Al Quoz Industrial 4, Dubai. UAE NG: 40R CN 22633 79197

call us

Our Dubai based sales office is now open, you can reach us on +971 (0) 4 3466917. Our call centre is open Monday-Saturday, 9:00am – 6:30pm. Sunday: CLOSED. Please be aware that due to a high demand of enquiries we are busier than normal.

email us

Email us using our contact form below. This is a great option for enquiries that do not require an immediate response or for raising a complaint. Please click HERE to use the contact form. Alternatively you can email us here: